Our Price Guarantee PRICE GUARANTEE +
If within 90 days after your purchase, you find the same article at a cheaper price elsewhere, we will refund 100% of the difference. What a deal!
Within 90 Days of your purchase:
- Bring in a physical, dated copy of a Canadian retailer that is advertising the identical product you purchased along with your original purchase receipt and present it to one of our retail sales associates or our customer service department. Once we have confirmed the competition’s details, we will refund you 100% of the difference. Competitor’s advertisement must be dated and effective within the 90 day window after your purchase date. Price Guarantee+ only applies to current model merchandise and must be available for delivery(re-furbished, distressed or display merchandise is not eligible for Price Guarantee+).
- Price Guarantee+ applies if a competitor is advertising a percentage discount. Brand-Source matches the dollar amount, not the percentage amount when a competitor advertises a percentage discount. (i.e. 15% off refrigerators)
- Price Guarantee+ Plus does not apply to additional services such as extended warranty or maintenance agreements, special credit or financing terms, installation or delivery and is applicable only on the purchase price of the merchandise.
- It is our policy to offer our Price Guarantee+ only on the identical merchandise advertised for less by an authorized dealer in the same trading area, under the same terms and conditions. Merchandise must be the same name brand, same model and must be sold under the same finance terms including any administrative fees or delivery charges.
Price Guarantee+ does not apply to misprints or advertising errors. Excludes competitor club, co-op or wholesale purchases, limited quantity offers, clearance, after-rebate or coupon discounted prices, auction website prices, discounts for 'cash' purchases and damaged, reconditioned, shop-worn, floor model or other items that are not new and first quality, internet-only retailers or non-Canadian retailers. Price Guarantee+ for Mattresses is applicable on comparable competitive National Brands that are in stock and available at the advertised price. We reserve the right to discontinue or amend our Price Guarantee+ policy without notice Price Guarantee+ cannot be combined with any other promotional offer.
Comfort Guarantee
It takes time for customers to adjust to their new purchase, so BrandSource offers a 90-Day Comfort Guarantee for mattresses*.
Terms
If you are not completely satisfied with your mattress comfort, BrandSource™ will gladly exchange your mattress for you. All that we ask is that you purchase a mattress covered in the program and a mattress cover with your original purchase, and that you advise us if you would like a change within 90 days of the original purchase. We require that you sleep on your mattress for a minimum of 21 nights before the exchange can happen. Should you decide to exchange your mattress under the 90-Day Comfort Guarantee, we will deliver the new mattress and take back the original one for a delivery and pickup fee of $65. The whole process is done without any hassle to you, our valued customer. Please note that the 90-Day Comfort Guarantee is valid for a single exchange only.
BrandSource™ has helped so many people find the ideal mattress for them, we are confident the mattress selected will be the perfect fit for you. But the 90-Day Comfort Guarantee is our commitment to you — to help you get the best night’s rest you can get, and to give you the added security of an exchange if for any reason you are not happy with your first choice.
Promises
BrandSource guarantees satisfaction with your new mattress, or you can exchange it! If you decide to exchange, we will remove and replace your mattress for a flat fee of $65.
Conditions
Let us know within 90 days of the date of your original purchase if you decide to exchange your mattress. You don’t need to give us any reasons, as long as you bought and used a mattress cover, and that the mattress is not stained and is free of bed bugs.
The mattresses selected must be part of the 90-Day Comfort Guarantee selection.
Mattresses covered under the 90-Day Comfort Guarantee
Sealy: RMHC collection, Hybrids and Stearns & Foster
Tempur-Pedic: Align, Pro-Align and Lux Align collection
Beautyrest: Harmony collection, Harmony Lux collection, and Harmony Hybrid collection
Serta: PerfectSleeper 1000 collection and iComfort collection
*The 90-Day Comfort Guarantee is available on select mattress models only and at participating stores. See store for details.
Return Policy
We are committed to your satisfaction. Returning a product can be stressful on customers, so we’re here to help you get it right the first time. Our talented product experts are available to help you select the right product for your needs and application. We encourage you to take advantage of our expertise before making your purchase.
If a return is necessary, your sales associate can help facilitate the return. To start the return process, call or email us at the phone number or email address found on our
Defective Products: Most of our products include a one-year parts and labor warranty. See your product literature or speak with one of our product experts for details. If your product is defective upon arrival, notify product expert of the problem within 48 hours of receiving goods. If you notice the defect after 48 hours of receiving goods, please contact the product’s manufacturer directly. Contact information for the manufacturer is included in the product literature. NOTE: Most manufacturers require one service call to diagnose the problem.
Damaged Products: All of our shipments are 100% insured. Product(s) damaged during shipping are eligible for exchange at no charge to you. Product(s) will be delivered by one of our delivery teams for all local deliveries; Feel free to call us for our local delivery area. Upon delivery, inspect your product for damage. If the product is damaged, you have the right to refuse the delivery. We will contact you to schedule another delivery. Freight delivery policy varies. For more information, you can call or email us at the phone number or email address found on our
The Product Does Not Meet Your Needs: If you are not satisfied with your purchase, you will need to contact the store regarding any cancellation or return. Delivered products in use are not returnable. Any returned products must be free of any cosmetic damage. Products that do not meet these requirements may not be eligible for return or may incur a restocking fee. Any product that has been installed or attempted to be installed cannot be returned. Shipping and handling charges from our warehouse are non-refundable. Customers are responsible for shipping charges incurred when returning a product.
Special order merchandise is subject to a restocking fee — even if not yet delivered — and will not be eligible for return if delivered and out of the box.
The customer agrees to the terms and conditions published above when they place a completed order with our company. In addition, the customer authorizes their credit card company to abide by these terms. We reserve the right to cancel orders at any time.
Refunds will be handled according to our store’s policies. Please
Shipping Policy / Delivery Policy
Please be assured that your items will ship out as soon as possible from the date of purchase. If a special order is placed, please anticipate a longer delivery time. You will be notified once the item has been received in our warehouse. We cannot ship to P.O. boxes. If you are trying to estimate when a package will be delivered, please note the following: Credit card authorization and verification must be received prior to processing.
Shipping & Handling Costs
Costs for these services will be determined at the time of purchase or shipment.